Delivery of Goods

Pimp-My-Bike Retail will deliver to any worldwide physical address and not to Post Office Box (P.O.Box) addresses.  Your item will be professionally & carefully packaged and despatched in a timely manner.

 Items are generally despatched within two days of confirmed payment received and has been cleared (excluding Saturday & Sunday, Bank, and public holidays in the UK).

 All items are despatched from our London England address. All goods will be delivered by Royal Mail Signed for Second Class within the United Kingdom and shall be delivered as a Secure Item, meaning in the event of your absence to accept delivery on arrival or no response from your household or business address, the package will not be left with the neighbour – an attempt will either be made to re-deliver or a card will be left for you to collect the parcel from your local depot/ sorting office.

Pimp-My-Bike Retail shall have no liability for any delay in delivery of the products, or failure to deliver the products, where the delay or failure is caused by either a Force Majeure Event or the Customer’s failure to provide Pimp-My-Bike Retail with adequate delivery instructions or any other instructions that are relevant to the supply of the products.

 We obtain proof of posting receipts in the likely event, a claim being made for non-receipt of goods. Such claims will be fully investigated by us and the courier service. Our aim is for 100% customer satisfaction; we will answer all enquiries within 48 hours (Mon to Sat).

Any dates quoted for delivery are approximate only and Pimp-My-Bike Retail cannot be held liable for any costs incurred if delayed. However, if delivery is delayed for the next day/named day deliveries, Pimp-My-Bike Retail’s liability will be limited to a refund of the additional surcharge paid.

 Please be aware that Royal Mail Signed for postal service can take up to seven (7) days. This is under the terms of Royal Mail and is out of Pimp-My-Bike Retail’s control.

Pimp-My-Bike Retail shall deliver the goods to the location set out in the Order or such other location as the parties may agree at any time after Pimp-My-Bike Retail notifies the Customer that the products have been sent.

 Delivery of the products shall be completed on the products arrival at the delivery location. Risk in the products (including risk of loss and damage to goods) will pass to you on completion of delivery.