Pimp-My-Bike Retail provides your innovative quality product with a 12 month return period commencing on the delivery date. During this period, Pimp-My-Bike Retail warrants that the device will be free of material defects that prevent its normal operation. You are entitled to one (1) year limited statement within the warranty period from Pimp-My-Bike Retail where this product is sold.

The warranty period starts on the date of purchase. Your dated sales receipt, which shows the date of purchase, is your proof of purchase date. You may be required to provide the date of purchase as a condition of receiving warranty service.

Pimp-My-Bike Retail shall not be liable for any damages or defects to this product caused by improper use or by accident, malicious damage, hazard, excess humidity, liquid ingress, electrical stress, or other environmental conditions not commonly found in a normal safe working environment. Please note that each product is fitted with a liquid sensor and its reaction will serve as proof of liquid ingress having occurred.

Your innovative high-quality product is warranted to be free from defects in material and workmanship under the normal use during the limited warranty period except the scratch on appearance, plastic accessories and rubber pads.

The defective material of your returned product will be repaired or replaced with the new, or equivalent to new, spared material in the provided warranty service. A repaired or replaced product will be warranted for the unexpected portion of the original product’s warranty.

Pimp-My-Bike Retail shall not be liable if the defect arises because you have failed to follow the manufacturer’s written instructions as to storage, installation, commissioning, use or maintenance of the product or if you alter or attempt to repair the product by yourself or through¬† some unauthorized service personnel without the written consent of Pimp-My-Bike Retail.

Pimp-My-Bike Retail’s warranty does not extend to cables, accessories, plugs, rubber pads, batteries, plastics or power supply units. It is your responsibility to return the faulty product back to us. You are expected to re-use the original packaging for the product examination and ensure safe transport. Incorrectly packaged returns may be processed as a chargeable repair.

Pimp-My-Bike Return will, in its discretion, either repair or replace the faulty product within 90 days of the receipt of the product return. Pimp-My-Bike Retail will return the product to you at our cost should it be proven that the product was received by the customer as faulty.

Pimp-My-Bike Retail advises you to carefully check the product before dispatch to ensure it is defective. Products returned which is not found to be defective, or has been damaged or misused by you will be returned to you and you will be invoiced for the cost of shipping.

No express or implied warranty is made for any defect any of our products which results from accident, abuse, misuse, failure to operate the product in accordance with relevant instructions, neglect, immersion in or express exposure to chemicals or liquids, extremes of climate, fungus, excessive wear and tear/cosmetic damage and defects resulting from other extraneous causes such as unauthorised disassembly, repair or modification.

This warranty shall not extend to any incidental or consequential damages arising from the purchase, use or inability to use this product even if Pimp-My-Bike Retail has been advised of such damages. The laws of some countries and some states thereof do not allow the limitation of incidental damages, so the above limitation or exclusion may apply to you.

Your innovative quality product is designed with the latest technology to provide trouble-free operation. Based on your purchase agreement, you are offered with a variety of technical options. Should you think your product needs technical support or repair, please contact for service, email at enquiries@pimpmybikeretail.bike, and we shall respond to you within 48 hours. All communications to be in writing, please. Your service program is only valid in the UK where your innovative quality product is purchased, and not transferable to another country or region.